For participants
Support built around your choices
We start by listening to what matters to you, what a good day looks like and how you want support delivered.
What to expect
A clear first conversation
We explain what we can provide, ask only for information we need and tell you if another service may suit you better.
Your agreement and plan
Nothing starts until the service, price, schedule, safety arrangements and complaints pathway are clear.
Choice and feedback
You can ask questions, change preferences, withdraw consent and complain without it affecting your support.
Your information belongs in a safe process
The online support-request form is currently switched off. Do not email NDIS numbers, identity documents or detailed health information. We will say clearly when the secure intake process is ready.