Aid Staffing

Feedback and complaints

You have the right to speak up. A complaint will not affect your support, and you will not be treated badly for making one.

You can complain outside Aid Staffing

You can contact the NDIS Quality and Safeguards Commission directly on 1800 035 544, use the National Relay Service and ask for that number, or make a complaint online. You do not have to complain to us first.

Make a complaint

You can give your details or complain anonymously. Anonymous complainants cannot be given progress updates or advised of the outcome; they receive a reference number to check the recorded status instead. You may use an advocate or ask a trusted person to help you make the complaint.

Leave this empty if you selected anonymous above.

Include what you think we need to understand. Do not name other clients.

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Give feedback

This form is for general feedback about our website or our organisation. To make a complaint, use the complaint form beside this one, including anonymously, or call us on 0435 417 299.

Privacy collection notice

We collect the feedback you provide and, if you choose to give them, your name, email address and suburb. We use it to understand and improve our website and organisation. General feedback is retained for up to 24 months. Read our Privacy Policy.