Aid Staffing

For families and coordinators

A practical, consent-led referral process

Families, nominees, support coordinators and plan managers can help start the conversation while the participant stays at the centre of every decision.

A wheelchair user and another woman having a conversation around a table

How referrals work

  1. 1. Confirm consent

    Make sure the person knows about and agrees to the referral before sharing their details.

  2. 2. Share the minimum

    Send enough information for first contact, not a full plan, identity document or medical record.

  3. 3. We assess fit

    We check service area, support needs, continuity risks and worker capacity before any agreement.

Referral form currently switched off

The secure referral form is built but remains unavailable until public forms are approved. Contact us for general questions, but do not send sensitive participant information by ordinary email.