Closing your account

How to ask

Email enquiries@aidstaffing.com.au or ring 0435 417 299 and tell us you want your account closed. Use the email address or phone number your account is under, so we can be sure it is you asking.

We will confirm when it is done. If we cannot act on the request we will tell you why.

What closing your account does

• Your sign-in stops working and nobody can sign in as you again.
• You stop receiving messages, notices and reminders from us.
• We stop using your information to roster you, contact you or offer you work.

What we have to keep, and why

We keep the records the law requires us to keep, and we destroy them when that period ends. For NDIS supports that is generally seven years. These records are not kept to contact you or market to you; they exist because we have to be able to show what support was delivered, by whom, and that it was safe.

• Records of supports delivered, including shift notes and attendance.
• Incidents, complaints and anything else a regulator may ask us to produce.
• Worker clearances, training and payment records required by law.

These records cannot be edited or removed on request. That protects you as much as us: it is what makes an account of what happened trustworthy.

Asking to see or correct your information

You can also ask for a copy of the information we hold about you, or ask us to correct it. Our Privacy Policy explains those rights and how to complain if you are not satisfied with how we handle your request.